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Support for City Singles

Send a support request

Use this form for billing questions, account help, moderation concerns, or event issues. Your request is saved in the admin portal and can also trigger an email notification.

What happens next

We aim to respond within 2 business days.

1. Your request is saved inside the admin portal so nothing gets lost.

2. When email delivery is configured, admin also gets a notification right away.

3. If a legal or policy page needs a public email, the listed contact is howcanilose101@gmail.com.

Common reasons people reach out

Billing review, trouble logging in, moderation concerns, event questions, or help with city access.

PricingRefund policy

FAQ

How do I cancel Premium?

Premium cancellation is handled through the Stripe Customer Portal. Cancellation stops future renewal billing and follows the Refund & Cancellation Policy.

When does private messaging begin?

Private messaging begins only after the other member accepts your Request to Chat.

How do I report a problem?

Use the support form with the city, event, and account details so moderation can review it quickly.